We have 6 standard phases for Support process

We have pre-defined templates / solutions to quickly perform health check of existing CyberArk Deployment, extensive experience to provide solution or closed gaps in existing deployment realizing ROI for customer on their CyberArk investment, and increasing privileged accounts security footprint quickly.

We follow automation approach provided by CyberArk for accounts onboarding, template driven approach for platform configuration, we have successfully managed password rotation for so many different endpoints, endpoint gets auto detected within hours of build completion (AD Joined machines), vaulted and password rotated. Manually managing vaulting is not a good design.

We have proven experience to support customer to meet their SOX requirements to make sure right folks have access to account password, passwords are changes/rotated as per the control & corporate password policy, defining the certification procedure for audit review.

Based on our past deployments we have come across many run time issues, everyday technical issues. Troubleshooting those issues enhanced our ability to mitigate new issues as well as issues of same nature. We keep the record of all our troubleshooting activities so that ongoing projects can be deployed and maintained more efficiently.

PAS solution is kept on improving since its inception. All those enhancements come in its newer version and therefore upgrading the existing system to the newer version is must. We have deployed many such upgrade projects in very much perfection.

Customer’s might need an out of the box solution for their platforms. They might need certain solution which is not standard in the PAS. We have developed custom CPM, PSM and scripts for vaulting/password rotation.

Related Services